Salesmsg review
Salesmsg is a business texting platform built for two-way conversations from a shared team inbox, with web, iOS and Android apps. The Basic plan starts at $25 a month for 500 credits, or $21 a month billed yearly, which is 5c a credit, and Salesmsg says credits start at 4 cents on higher plans (read September 9, 2026). A 14-day free trial is offered, and we score Salesmsg 5.83 out of 10.
Alain Grossbard OAM, with Justin Grossbard Updated How we rate Reader supported, we may earn a commission Reader supported. We may earn a commission when you sign up through a link on this page, and it never changes a score. How we make money.
Salesmsg cost at your volume
$50 in message charges a month, at 5.00c (Basic plan, $25 a month for 500 credits)
The same rule prices Salesmsg on the versus pages and the price guides: the band, top-up or number type your volume reaches, from Salesmsg's own US rates read 9 September 2026. Number rental and carrier fees are billed on top and sit in the tables below.
Salesmsg scores
| Value for money | 3 | |
|---|---|---|
| Features | 9 | |
| Reliability | 2 | |
| Reputation | 6 | |
| Compliance | 10 | |
| Customer service | 5 |
Six criteria, equally weighted, each scored out of 10 from Salesmsg's own published pages (how we rate).
Salesmsg US rates
| As published | Price | How it compares |
|---|---|---|
| Basic plan, $25 a month for 500 credits | 5.00c | Lower than 1 of 32 other providers' lowest US rates |
| Long code rental | 1 number included free on every plan; each additional number $5 a month ($50 a year on annual billing). No fee to port a number in. | Billed on top of message charges |
| Toll-free number rental | Charged as an additional phone line at $5 a month, the same as a local number; no separate toll-free price is published. | Billed on top of message charges |
Read from Salesmsg's own US pricing page on 9 September 2026. Entry plan rate. Each row is read against the lowest published US rate of every other provider we price. Source.
Salesmsg fees, trial and support
| What | Salesmsg | Source |
|---|---|---|
| 10DLC registration fees | Brand registration $4.50 one time, secondary vetting $44 (Standard brands), campaign verification $15, monthly campaign fee $10, plus a T-Mobile $50 one-time campaign activation fee on all but Starter campaigns. Passed through at cost, non-refundable. | Read Source 1 |
| Toll-free verification | Toll-free numbers must be verified for US and Canadian texting, handled in-app; no verification fee is published. Default throughput 3 messages per second, upgradeable to 25, 50 or 100 for a fee. | Read Source 1 |
| Carrier fees | Carrier fees are passed through on top of the plan with no markup: roughly $0.0025 to $0.005 per US SMS depending on carrier, plus a $0.001 failed-message processing fee. | Read Source 1 |
| MMS rate | An MMS uses 2 credits (up to 1,600 characters); an SMS uses 1 credit per 160 characters. RCS is also offered with SMS fallback. | Read Source 1 |
| Free trial | 14-day free trial. No page says a card is not needed. The pricing page also offers a 30 day money back guarantee, refunded less message credits used; the Billing Policy says subscription and carrier fees are nonrefundable. | Read Source 1 Source 2 |
| Minimum plan or spend | Basic at $25 a month (or $21 a month billed yearly) is the entry cost; there is no pay-as-you-go option. Each plan includes 1 seat and 1 number; extra seats are $10 a month ($100 a year). | Read Source 1 |
| Credit expiry | Unused plan credits do not roll over. The Help Center says auto-recharge top-up credits roll over, but the Terms of Use say all prepaid credits expire 12 months after purchase or last recharge. | Read Source 1 Source 2 |
| API and SDKs | Yes. REST API v2.3 with 500+ endpoints and JSON responses, Personal Access Token or OAuth 2.0 auth, a 60 requests per minute limit, Swagger UI, a Postman collection, a mock server usable without an account, and an MCP server for AI agents. | Read Source 1 |
| Web app | Yes. Web app, iOS and Android apps and a Chrome extension. Two-way SMS and MMS in a shared team inbox, canned responses, per-contact-timezone scheduling, and analytics on message performance and response rates with usage export. | Read Source 1 Source 2 Source 3 |
| Email to SMS | Yes. An Email-to-SMS setting emails each inbound text and lets you reply by email. | Read Source 1 |
| Smpp | Not published | Read Source 1 Source 2 Source 3 Source 4 |
| Integrations named | 21 apps in its marketplace: ActiveCampaign, Aircall, Attio, Calendly, Close, Front, HubSpot, Insightly, Integrately, Intercom, Keap, Keragon, Make, n8n, Outreach, Pipedrive, Salesforce, Slack, Twilio, Zapier and Zoho. HubSpot and Salesforce sync both ways. | Read Source 1 |
| Support channels | Live chat, email (support@salesmessage.com), a help center and a text line at +1 (888) 409-2298. No voice support number is published. Whether support depends on plan is not stated. | Read Source 1 Source 2 |
| Support hours | Not published | Read Source 1 Source 2 Source 3 Source 4 |
| SOC 2 | Salesmsg's security page says it is SOC 2 Type II compliant with independently audited controls; the report and a 2025-09-15 penetration test report are access-gated in its Vanta-run Trust Center. | Read Source 1 Source 2 |
| ISO 27001 | Not published | Read Source 1 Source 2 |
| HIPAA | Supports HIPAA for customers with a signed BAA: a HIPAA mode with AES-256-GCM encryption on a dedicated AWS KMS key per organization, mandatory 2FA and ePHI audit logs kept 6+ years. PHI through the API needs a separate BAA. | Read Source 1 Source 2 |
| Opt-out handling (TCPA) | Built-in opt-out management, double opt-in and quiet hours, with published opt-in guides and prohibited use policies | Read Source 1 |
| 10DLC registration | Guided in-app 10DLC brand and campaign registration, with an AI Compliance Review that scores likely approval before submission; required for US local numbers | Read Source 1 |
| Founded | Not published | Read Source 1 Source 2 Source 3 |
| Head office | 1045 East Atlantic Ave, Suite 202, Delray Beach, FL 33483, United States | Read Source 1 |
| Ownership | Operated by SalesMessage, Inc., a Delaware corporation. No parent company, acquisition or funding is named on the pages checked. | Read Source 1 Source 2 |
| US contracting entity | SalesMessage, Inc., a Delaware corporation based in Delray Beach, Florida. Data is stored in US AWS datacenters and disputes go to US arbitration. | Read Source 1 |
| Coverage | Salesmsg states coverage of over 236 countries. It prices US carriers (AT&T, T-Mobile, Verizon, Sprint, U.S. Cellular) and six Canadian carriers. | Read Source 1 |
| Carrier routes | Messaging and numbers run on Twilio, a named subprocessor; Salesmsg submits short-code applications to Twilio. | Read Source 1 Source 2 |
| Prohibited uses | The Terms of Use bar cannabis, crypto, payday lending and consumer debt services, gambling, firearms and tobacco, adult content, and multi-level marketing. | Read Source 1 |
| Uptime or SLA | Not published | Read Source 1 Source 2 Source 3 |
Not published means Salesmsg's own pages were checked on that day and state no figure. Nothing here is carried over from the earlier version of this review.
When Salesmsg fits
Salesmsg fits a US team that runs customer messaging through a shared inbox across web, iOS, Android and Chrome apps (read September 9, 2026). It suits you when CRM sync matters: the marketplace has 21 apps, and HubSpot and Salesforce sync both ways. It also fits regulated senders, with HIPAA support under a signed BAA, SOC 2 Type II, and guided 10DLC registration. Your first number is free, and porting one in costs nothing. Salesmsg also offers a playbook for texting for schools, covering closure notices, absence notices and admissions follow-up for districts and higher-ed admissions, read September 28, 2026.
When to look elsewhere
Look elsewhere when you need a dedicated short code: hosting costs $3,000 to $4,500 a quarter, or $11,000 a year, and the Help Center limits short codes to a Premium plan sold through the sales team (read September 9, 2026). Unused plan credits do not roll over, and Salesmsg does not publish an uptime figure as of September 22, 2026. The Terms of Use bar payday lending, gambling and cannabis senders, and ISO 27001 is not published.
Salesmsg compared
Salesmsg is ranked against the rest of its category: where Salesmsg ranks among the business text messaging service providers.
Salesmsg questions
What does Salesmsg pricing cost per month?
Salesmsg pricing starts at $25 a month for the Basic plan, or $21 a month billed yearly (read September 9, 2026). Each plan includes 1 seat and 1 number, and extra seats cost $10 a month.
Does Salesmsg offer a free trial?
Salesmsg offers a 14-day free trial, and no page states a card is not needed. The pricing page also offers a 30 day money back guarantee, refunded less message credits used (read September 22, 2026).
What is Salesmsg used for?
Salesmsg is used for two-way business texting in a shared team inbox, with canned responses, per-contact-timezone scheduling and analytics, plus a REST API and 21 integrations (read September 9, 2026).